Refunds and cancellations

Every new business gets 30 days of Pro free, with no card needed, and the Free plan has no time limit. If you subscribe during the trial, your first payment is taken when the trial ends.

Cancel any time in Settings, Plan and billing. You keep your paid features until the end of the period you've paid for, then move to the Free plan. Nothing is deleted when you cancel.

• Yearly plans: cancel within 14 days of a yearly payment (including a renewal) and we refund it in full.
• Charged by mistake, for example twice, or after you cancelled: refunded in full.
• Something we removed or broke: if we take away a feature your paid plan relied on, or the service is unavailable for a long time, we refund the unused time.
• Otherwise, we don't refund part months or the rest of a period, because you keep access until it ends.

Email hello@fenquist.com or use Help in the app with your business name. Refunds go back to the card you paid with, usually within 5 to 10 working days. Your legal rights as a business customer are not affected.

Refunds for your own clients are between you and them, and are made from your Stripe account. See how payments work.

Closing your account also cancels your plan. Your data is deleted 30 days later, so download it first from Settings, Privacy and data.